Frequently Asked Questions
Everything you need to know about shipping, returns, payments, and your order.
Zetagix currently ships to addresses within the United States only.
Yes. We offer free standard shipping on all U.S. orders.
Orders are processed within 1–3 business days after payment is successfully received. Orders placed after 5:00 PM New York Time are processed on the next business day. Processing takes place Monday through Friday, excluding applicable holidays.
Standard transit time is typically 3–7 business days after processing. The estimated total delivery time is 4–10 business days.
Yes. A tracking number is provided for shipments when tracking is available for the shipment.
Eligible items may be returned within 30 days of delivery. Returned items must meet the conditions stated in our return policy. Please contact us before sending a return.
Customers generally pay the return shipping cost. Return shipping may be covered for damaged, defective, or incorrect items, or when required by applicable law.
Approved refunds are issued to the original payment method and generally take 5–10 business days to appear, depending on the payment provider.
We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. Available payment methods are shown during checkout.
You can contact Zetagix at contact@zetagix.shop. Customer support is available 24/7 by email.