FAQs

1. What products does Zetagix offer?

Zetagix offers practical pet products for everyday use, including dog car accessories, grooming tools, playpens, and outdoor shelters.

2. Where do you ship?

We currently ship only within the United States.

3. How much does shipping cost?

We offer free standard shipping on all orders within the United States.

4. How long does it take to process my order?

Orders are typically processed within 1–3 business days after your payment has been successfully received.

5. How long does delivery take?

After your order has been processed and shipped, estimated transit time is 3–7 business days.

The estimated total delivery time, including processing, is 4–10 business days.

Please note that delivery estimates are provided for convenience and are not guaranteed.

6. What time is the daily order cutoff?

Our daily order cutoff time is 5:00 PM (New York Time). Orders placed after this time will begin processing on the next business day.

7. Which shipping carriers do you use?

Depending on your location and availability, your order may be shipped using:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other qualified shipping partners

8. How can I track my order?

Once your order has been shipped, a tracking number will be provided so you can monitor your shipment.

9. What payment methods do you accept?

We accept:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay

All prices are displayed in U.S. Dollars (USD).

10. What is your return policy?

We accept eligible returns within 30 days of delivery, provided the item meets the conditions outlined in our Return & Refund Policy.

11. Who pays for return shipping?

Customers are responsible for return shipping costs unless otherwise required by applicable law or the return is approved due to our error, such as a damaged, defective, or incorrect item.

12. Which items cannot be returned?

Returns are not accepted for:

  • Used, worn, washed, or damaged items.
  • Products without original packaging.
  • Items missing accessories or components.
  • Customized or personalized products.
  • Clearance, final sale, or marked non-returnable items, unless defective or incorrectly shipped.
  • Gift cards and digital products.
  • Products damaged through misuse or unauthorized repairs.
  • Items returned after the eligible return period.

Please refer to our Return & Refund Policy for complete details.

13. Do I need proof if my item arrives damaged or incorrect?

For damaged, defective, or incorrect items, we may request an uncut unboxing video clearly showing the package, the product, and the reported issue to help us review your claim.

We may also request photographs or other information when necessary to investigate the issue.

14. How will I receive my refund?

Approved refunds are issued to your original payment method.

15. How long does a refund take?

Once your return has been approved, refunds are generally processed within 5–10 business days. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

16. How can I contact Zetagix?

If you have any questions, please contact us:

Zetagix
260 W 36th St. #600
New York, NY 10018
United States

Email: contact@zetagix.shop

Phone: +1 646-814-3889

Customer Support: Available 24/7 via email.