Privacy policy

At Zetagix, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you when you visit our website or make a purchase from our store.

Zetagix operates an online store serving customers within the United States.

Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Your name.
  • Billing and shipping address.
  • Email address.
  • Phone number.
  • Payment and transaction information.
  • Order and purchase history.
  • Information you provide when contacting customer support.
  • Information related to returns, refunds, or other customer-service requests.
  • Technical information, such as your browser type, device information, IP address, and website usage information collected through cookies and similar technologies.

We collect only information that is reasonably necessary to operate our website, process orders, provide customer support, improve our services, and comply with applicable legal obligations.

How We Use Your Information

We may use your personal information to:

  • Process, fulfill, and deliver your orders.
  • Process payments and transactions.
  • Provide customer support.
  • Communicate with you about your orders, returns, refunds, or other requests.
  • Maintain and improve our website, products, and services.
  • Detect, investigate, and help prevent fraud, abuse, or unauthorized activity.
  • Analyze website performance and customer interactions.
  • Comply with applicable laws, regulations, and legal obligations.
  • Send promotional communications where permitted by applicable law and in accordance with your communication preferences.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide functionality, maintain your shopping experience, understand website usage, and improve our services.

Cookies and similar technologies may be used to:

  • Keep your shopping session active.
  • Remember certain preferences and settings.
  • Support website functionality.
  • Improve website performance.
  • Understand how visitors use our website.
  • Measure website traffic and interactions.
  • Support advertising and marketing activities.
  • Assist with order processing and other website functions.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or availability of some features of our website.

Analytics and Advertising

We may use third-party services to understand how visitors interact with our website and to measure the effectiveness of our advertising and marketing activities.

These services may include:

  • Google Analytics, which helps us analyze website traffic, usage, and visitor interactions.
  • Meta Pixel, which may help us measure advertising performance and understand interactions with our website.

These third-party services may collect information about your use of our website through cookies, pixels, or similar technologies. Their collection and use of information is subject to their respective privacy policies and practices.

Email Marketing

Where permitted by applicable law, we may send promotional emails about our products, offers, or other updates.

You may stop receiving promotional emails at any time by selecting the unsubscribe link included in our marketing emails.

Transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer-service requests, may still be sent when necessary to provide our services.

Payment Information

Payments made through our website are processed by applicable payment service providers.

Available payment methods may include:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay

Payment information is processed by the applicable payment provider according to its own security and privacy practices. We do not use your payment information for purposes unrelated to processing and supporting your transaction.

Sharing Your Information

We may share personal information when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

  • Payment service providers that process transactions.
  • Shipping and delivery carriers that fulfill orders.
  • Website hosting and e-commerce service providers.
  • Analytics providers.
  • Marketing and advertising service providers.
  • Customer-support and business service providers.
  • Government authorities or other parties when required by applicable law, legal process, or governmental request.

We do not sell your personal information.

Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain business records, comply with applicable legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

Your Choices and Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the ability to:

  • Request access to certain personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Opt out of certain marketing communications.
  • Exercise other privacy rights provided by applicable law.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your request before completing it, where permitted or required by applicable law.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, third-party services, or applicable legal requirements.

Any updated version will be posted on this page and will become effective when published.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Zetagix
260 W 36th St. #600
New York, NY 10018
United States

Email: contact@zetagix.shop
Phone: +1 646-814-3889

Customer support is available 24/7 through email.